At Horizon Writing, we want to help you in any way we can. So what happens when you order one of our products or reach out to us?
Here’s how it works-
The Intake Call
The intake call is a critical part of the document development process. It allows us to discuss your work history, target demographics, and address any special circumstances or requirements that will help us create the document you are looking for. Whether it is a resume, website, cover letter, or anything else, getting to know you and your circumstances is a key component. We typically respond within 24 hours of receiving your inquiry to schedule your intake call, and do our best to schedule the call within three business days. There may be some variability in that timeline due to project volume, but we want to speak to you as soon as possible.
After speaking with you, we typically deliver the document within five business days. Due to the customization of our product these timelines may fluctuate slightly, however you will always be informed of any special circumstances. During our initial intake call, we will inform you of the expected deadline of your document/documents, and we pride ourselves on meeting those deadlines. If that timeline changes, you will be informed immediately. At Horizon Writing, we utilize the balance of expediency and quality our writers are known for.
We do our best to respond to all messages within forty-eight hours; we know it is important to quickly address any response or feedback. We also know how busy you can be, so if you need to speak with us, our hours are flexible. Email is the most effective means of contacting us, day or night. We always want to hear from you!
Our Policy on Revisions
Though we strive to get everything right the first time, sometimes changes need to be made so that our customers are fully satisfied. Therefore, we include two rounds of revisions for every document you purchase from us. We work hard to prepare documents that demonstrate your value and are happy to make changes to make sure you’re happy with the results. As long as the scope of the project isn’t radically changed, revisions are a welcome part of that process.
We want to get your project to you as quickly as possible, so we request that all revisions and modifications are provided within seven days. Once we discuss the changes requested, we will strive to have the documents revised within three business days. If there is any extenuating circumstance and that deadline is unattainable, you will be immediately informed.
Please contact us in regards to website copy and other professional writing products, as these timelines vary dramatically.
Because of the complexity of these documents, and the importance of personal action when looking for work, it is impossible to guarantee a particular outcome. We pride ourselves on providing exemplary customer service and satisfaction, and will be happy to address any issues you may have. We can guarantee that if you are in any way unhappy with the product you have purchased, we will work with you to address your concerns. We want you to take advantage of the revision process, but cannot offer refunds if you do not utilize those services within six months.
We succeed when you succeed, so if you have any questions or concerns, please contact us, and we will do everything we can to ensure you are satisfied with our services.
Thank you for choosing Horizon Professional Writing. We’re excited to help you succeed!